TERMS AND CONDITIONS

CONTRACT

An e-mail acceptance of order will be issued, however this does not indicate a contract exists.
Contract for the supply of goods will be deemed to exist only when an invoice via e-mail is sent by the-hidden-shop.com. This invoice is effective regardless of whether or not you have received the e-mail.

Price and availability information is subject to change without prior notice.

The-hidden-shop. com are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services or the order itself.

DELIVERY OF GOODS
2nd class standard delivery on all goods. If you require alternative arrangements please email your requirements. The cost of alternative deliveries are born by the customer.
If your order is sent by Royal Mail Recorded Delivery, Special Delivery or Courier, the parcel will have to be signed for therefore please provide us with an appropriate address for you to receive the goods.

UK
At the present time all purchases will be delivered to a UK address only

EXCHANGE AND REFUNDS
In compliance with the Consumer Protection (Distance Selling) Act we provide you with a seven day “cooling off” period from the date the order was placed. If within this timescale you wish to cancel your order or return the Goods, we will accept the returned Goods providing they are unused and with all labels etc still attached.

The refund will be in the form of the original payment method. You will be responsible for the cost of returning the Goods.

Please return the Goods to:
The-hidden-shop.com
3 Rectory Close
West Heslerton
Malton
YO17 8RZ

PLEASE DO NOT ATTEMPT TO HAND DELIVER THE GOODS WITHOUT PRIOR ARRANGEMENT.

FAULTY GOODS

We make every attempt to ensure that the goods leave the premises in perfect condition. In the unlikely event that there is a fault please return the Goods to the above address together with a full description of the fault. We will arrange to forward a replacement subject to availability or in the event that we are unable to replace the item we will provide a full refund.

If the item fails prematurely please return the product to the above address, together with a description of the fault. The product will be referred to our supplier for inspection and possible repair before a full refund can be issued.

POSTAGE ON RETURNED GOODS

If you return the product because it is unsuitable you will need to pay the postage costs to return it to us.

If the product is returned due to it being faulty we will refund the postage once we have referred the product to the supplier for inspection.

All returns will be charged back to your original payment method.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
Please note our returns policy does not affect your statutory rights as a consumer.

PRIVACY POLICY

The-hidden-shop.com uses the information provided in order to assist you with your purchase. No information about you is stored other than your name, address and customer number to assist with future purchases. We do not disclose information to third parties or hold information which is not relevant, appropriate and timely in accordance with the Credit Data requirements.

Limitation of Liability
No person(s) associated with, or employed by, the-hidden-shop.com will be liable for damages arising out of, or in connection with, the use of this site. This applies without exception to all damages of any kind, including and without limitation, all compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

ILLEGAL ACTS
It is a crime to use a false name and address. Anyone caught wilfully entering an erroneous or fictitious order will be reported to the appropriate authorities.

MODIFICATION OF TERMS AND CONDITIONS

We reserve the right to change these terms and conditions from time to time. It is your responsibility to check regularly to determine whether these terms and conditions have been changed.

If you do not agree with the existing Terms and Conditions or to any future changes you should stop using the site immediately.